Support
Help with Nyteca® Chat
Working with Nyteca® Chat and have a question about an answer, an upload or day-to-day use? Our support understands fiduciary and tax work – not just software. Write to us by email.
How to reach us
- For any request about Nyteca® Chat. A short description is enough – please do not send client data by email.
- kontakt@taxaiag.swiss
- Nyteca® App documentationComing soon
- Handbook and step-by-step guides for the Nyteca® App – from client onboarding to firm configuration.
- The documentation arrives with the Nyteca® App in mid-November 2026.
Report a problem
Report a problem by email
An answer seems incomplete, a citation does not fit or an upload fails? Let us know by email.
Write to supportWhat we need
Write to kontakt@taxaiag.swiss. These details help us trace the problem:
- The question you asked, word for word – without client names or details
- The level you chose (Associate / Advisor)
- For uploads: the type of file – not the file itself
- What you expected and what happened instead
- When the problem occurred
- Screenshot, if helpful – without client data
System status
A public status page with availability and planned maintenance will follow. Until then, we answer questions about availability by email.
Any questions about Nyteca® Chat?
Ask your tax question directly in Nyteca® Chat or write to us – we will clarify open points about features, data and support.